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Refund & Cancellation Policy

Last updated: February 12, 2026

This Refund & Cancellation Policy applies to all services purchased through Workvise (a product of Workvise Systems LLP). By using our platform and making payments, you agree to the terms outlined below.

1. Milestone-Based Billing

All projects on Workvise are structured using a milestone-based billing model. Payments are tied to specific deliverables, and invoices are generated per milestone. You pay only for milestones that have been scoped and agreed upon.

2. Refund Eligibility

a) Before Work Begins

If you cancel a project or milestone before any work has started, you are eligible for a full refund of the amount paid for that milestone.

b) Work In Progress

If work on a milestone has already commenced, refunds will be calculated based on the percentage of work completed. A partial refund may be issued for the incomplete portion at our discretion.

c) Completed Milestones

Once a milestone has been delivered and marked as complete (or accepted by the client), no refund will be issued for that milestone. Acceptance may be explicit (client approval) or implicit (no objection raised within 7 business days of delivery).

d) Quality Disputes

If a delivered milestone fails agreed acceptance criteria, we will fix the issues at no additional cost before the milestone is closed. If we are unable to resolve the issue satisfactorily, a partial or full refund for that specific milestone may be considered.

3. Cancellation Policy

  • You may cancel your project at any time by notifying us in writing via email or through the platform.
  • Upon cancellation, you will be billed for all completed milestones and any work-in-progress.
  • Unused advance payments (if any) for future milestones will be refunded within 10 business days.

4. Refund Process

  • Refund requests must be submitted via email to support@workvise.com.
  • Include your project name, milestone reference, and reason for the refund request.
  • Refunds will be processed within 7–10 business days after approval.
  • Refunds are credited to the original payment method (via Razorpay).

5. Non-Refundable Items

  • Third-party software licenses or subscriptions purchased on your behalf
  • Domain registrations, hosting, or cloud service charges
  • Consultation or discovery sessions that have been completed
  • Custom design or development work that has been delivered and accepted

6. Razorpay Validation Charges

During card tokenization, a nominal validation charge of ₹1 is processed by Razorpay to verify your card. This amount is not charged to you and is automatically reversed by Razorpay.

7. Force Majeure

Neither party shall be held liable for delays or failure to perform due to events beyond reasonable control, including natural disasters, government actions, or technical failures of third-party services.

8. Contact Us

For refund or cancellation requests, please contact: